Question 1

Will it actually sound natural, or like an obvious robot?

Accepted Answer

It uses natural, conversational voices — but we're not going to tell you customers can never tell. The honest answer: most callers have a normal, helpful exchange and get what they need. Don't take our word for it — try the live demo above and judge for yourself. That's the same assistant your customers would experience. And if someone asks whether they're talking to AI, it answers honestly.

Question 2

What happens when a customer asks something it doesn't know?

Accepted Answer

It doesn't make things up. Your assistant works from the information you give it — your services, pricing approach, service area, hours, and common questions. For anything outside that, it captures the customer's details and flags it for you instead of guessing, so you can follow up. You decide what it should and shouldn't try to answer.

Question 3

Will it really book into my calendar without double-booking me?

Accepted Answer

Yes. It connects to your calendar (Google Calendar or Calendly), only offers times you're actually free, and respects your working hours — so it fills open slots instead of stacking jobs on top of each other. If you'd rather just capture the lead and book it yourself, you can set it up that way too.

Question 4

How is this different from voicemail or a website chatbot?

Accepted Answer

Voicemail just records a message — and most people hang up and reach out to the next business instead of leaving one. A website chatbot only works if someone is typing on your site. ScepterIQ actually handles the whole conversation in real time, 24/7: it answers, qualifies the customer, captures their details, and books the job — then sends you a summary.

Question 5

What if it says something wrong? Am I in control?

Accepted Answer

You stay in control. Every conversation is recorded, transcribed, and summarized to your dashboard, so you can see exactly what was said. If you want to change how it answers something, you update it and the change applies to the next conversation — no waiting on anyone.

Question 6

Do I need new equipment or to change how customers reach me?

Accepted Answer

No new equipment, and your customers reach your business the same way they do today. Setup takes about 15 minutes and needs no technical skills — you describe your business, set your preferences, and turn it on.

Question 7

Can it handle questions specific to my trade?

Accepted Answer

Yes — that's what it's built for. During setup you give it your services, how you price, your service area, your hours, and the questions you get asked most. It's designed around the way trade and service businesses actually talk to customers, not a generic script.

Question 8

How does pricing work — will I get a surprise bill?

Accepted Answer

No surprises. Pricing is credit-based: a typical reception conversation (about 2–3 minutes) uses roughly 10–15 credits on the standard tier, or 20–30 on the advanced tier, and your plan includes a set amount of credits each month. When you're running low, we tell you — it will never quietly bill you past your plan. If you want more, you add a credit pack. That's it. (Full breakdown in the pricing section above.)

Question 9

Is my data and my customers' information safe?

Accepted Answer

Yes. Data is encrypted in transit and at rest. Your conversation data is only accessible to you and authorized support staff, and we never sell it.

Question 10

What if it doesn't work for my business?

Accepted Answer

Try it before you commit. The $7 Test Drive gives you the full experience as a one-time purchase — no subscription, no contract. If it's not for you, you walk away. Subscriptions are cancel-anytime with no cancellation fees.

hvac

Why Plumbers and HVAC Companies Are Ditching Voicemail in 2026